Earning customer loyalty in today’s world is dependent upon seamlessly connecting a brand with its customers at every touchpoint—this is the Experience Economy.
In this sixth annual survey, we asked professionals how their organizations are adapting to meet the ever-changing needs of sophisticated consumers in an increasingly digital landscape.
Three key themes stood out this year:
- Digital Transformations are off to a slow start
- CX trends don’t reflect current customer needs
- Scaling customer research is more important than ever
Download The rise of the Experience Economy to learn how the industry is evolving, and how your organization may be impacted.