Industry Report

3 traits of binge-worthy streaming media services

The Streaming Media CX Index Report

Scaling research for better CX

What you’ll learn:

The streaming media industry is growing—and it’s growing fast. The economic numbers are staggering, and it’s predicted that the market will nearly triple between 2018 and 2024. In this report, you'll learn how seven top on-demand streaming services: Netflix, Hulu, Disney+, Apple TV+, Amazon Prime, HBO Now, and HBO Max, create binge-worthy streaming media experiences with three key strategies:

  • Offer a broad, diverse library of content
  • Deliver highly personalized experiences
  • Use customer empathy to dictate CX strategy

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