We are living in unprecedented times that have changed the way we live and work. The impact on businesses cannot be understated, and product managers have felt the brunt of it. So how do you adapt your product development process knowing that your customer's behaviors and expectations have completely changed over the past year? Integrating their feedback is the first step!

Join Janelle Estes, Chief Insights Officer, at UserTesting, for a comprehensive episode on getting the data you need to relearn your customers and succeed. In this webinar, you will learn:

  • The critical areas during product design and development process when you need to reach out to customers
  • How to use customer feedback to understand their needs, test hypotheses, and refine your approach through ongoing feedback
  • Real-life examples of this process
  • Practical tips for pulling in customer feedback without delaying your process


Janelle Estes
Chief Insights Officer
UserTesting

Janelle is an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences. Janelle is responsible for stewarding the future of Human Insight and translating that into opportunities to evolve the UserTesting platform. Prior to UserTesting, Janelle held UX research consulting roles at Nielsen Norman Group and Forrester Research.


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