Getting started with user feedback

As the saying goes, walk a mile in your customers’ shoes, and you’ll better understand their journey. However, this is more easily said than done. If you're new to collecting user feedback, use this guide to make user insights actionable and incorporated throughout your design process.

What's inside:

  • User feedback separates good designs from bad
  • Gaining buy-in from stakeholders
  • How and when to collect user feedback
  • Tips for analyzing user feedback
  • Tips for communicating and sharing user feedback 
Scaling research for better CX


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