You’ve heard it said that, “You are not your user.” However, in the case of our Product Insights team this isn’t 100% true. As a research team comprised of UX researchers and data scientists, the team often faces many of the exact same problems that our customers tell us about. One common challenge this team encounters is how to ensure our research is having maximal impact.
In this webinar, UserTesting’s Product Insights Sr. UX Researcher Josh Kunz will share a few stories about how this team uses the UserTesting platform to scale research within the department and throughout the entire company.
You will learn how our Product Insights team:
- Utilizes MyRecruit to conduct unmoderated and moderated research
- Enables other teams and departments to easily learn from customers