UserTesting Human Insight Platform | User Feedback & Insight

Because your
customer's
feedback
matters.
Transform how you build products and experiences with UserTesting.
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Powering over 3,000 of the world’s top brands

How it works

Remove the guesswork and create better experiences

Quickly find and reach your target audiences from any of our purpose-built or partner networks.

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We love our customers

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See all customer stories

Trusted by leading brands

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To help our customers launch the most compelling digital experiences, we partner with UserTesting to bring human insight into our design process, empowering us with a higher degree of confidence.

Jaime Vasquez Principal Experience Architect & Digital Strategist, Adobe Consulting
Our CEO, Satya Nadella, tells us often that the source of innovation comes from having a deep sense of empathy. And it's true, empathy makes us better innovators. Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey.

Tom Lorusso Xbox Principal User Research Manager, Microsoft
In the race for high quality human insights, nobody beats UserTesting. We recruit target users and complete our tests in hours, not weeks. It's our insight engine -- the power unit behind our momentum -- and a key reason why our remote design sprints are seen as so successful by our business leaders.

Sam Howard Senior UX Researcher, DAZN

Solutions for all teams

Solutions
For Digital product teams
Validate concepts, get customer feedback, and discover needs to help improve digital experiences.
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Solutions
For UX research teams
Conduct generative, formative, and evaluative research, or get quick insights from real users. Drive alignment across teams with human insight, backed by a proven framework for continuous testing and a shared understanding of customer needs.
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Solutions
Product and Design
Collect feedback on any experience, analyze results, and share findings while saving time and reducing the cost of rework.
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Solutions
For Marketing teams
Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.
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Solutions
Executives
Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.
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Solutions
Startups
Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.
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Solutions
Small business
Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.
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Solutions
Mid-market
Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.
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Solutions
Enterprise
Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.
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Solutions
Automotive
Get customers where they need to go with exceptional automotive experiences
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Solutions
Consumer technology
Keep up with the rising demand for exceptional consumer technology experiences.
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Solutions
Ecommerce
Create frictionless online shopping experiences by optimizing your ecommerce experiences and boosting conversions with human insight
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Solutions
Financial services
Innovate and optimize experiences to drive trust and customer loyalty
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Solutions
Gaming and gambling
Up the ante with winning gaming and gambling experiences
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Solutions
Healthcare
Understand and empathize with patients to improve healthcare experiences and drive loyalty
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Solutions
Media and entertainment
Uncover how your audience engages with content across every touchpoint.
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Solutions
Travel and hospitality
Exceed traveler expectations for health, safety, and personalized, memorable experiences.
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Platform
AI-powered experience research
Discover how AI can empower your team by accelerating everything from recruitment to test planning, feedback collection, and analysis.
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Integrations and plugins
See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.
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Mobile application testing
Mobile application testing
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Customer empathy for every experience

Whether you're focused on UI, UX, CX, or something else altogether, check out these resources to learn more about keeping your customer at the center of the experiences you create.

UI vs. UX

Understand the differences between UI and UX and how human insight can help with both.

Designing for every experience

No matter how you define UX design, keeping your customer at the center is what experts agree matters most.

Testing CX

Customer-centricity is an ever-evolving goal. Learn why testing a holistic view of your experiences is the best way to ensure great CX.

Resources

Teaser images for Effective AI:  How to choose the right generative AI features – and build them fast guide

Guide

Effective AI: how to choose the right generative AI features—and build them fast

Digital assets for usertesting guide Boost website conversions with real user feedback

Guide

Boost website conversions with real user feedback

Digital assets for the UserTesting guide “Keys to drive measurable, impactful designs that convert”

Guide

Keys to impactful designs that drive goal conversion rates

Image Assets for Pulse Report: Financial Services, Q1 2025

Report

Pulse Report: Financial Services, Q1 2025

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Podcast

Hear from experts behind some of the world’s most successful digital experiences.

Real human insight, delivered real fast

Watch real people engage with your products, apps, or services, and easily get a vivid, first-person understanding of any experience.

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Human understanding. Human experiences.

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