In its seventh annual CX Industry Survey, UserTesting asked over 7,600 professionals how their organizations are meeting the challenges and opportunities in today’s customer-centered industry.

Join UserTesting's Chief Insights Officer, Janelle Estes, and VP, Market Strategy, Michael Mace as they present the findings from the 2020 CX Industry Survey.

Three key themes stood out this year:

  • Teams are ready and willing to drive CX
  • There's a will, now it's time to pave the way
  • Human insights will drive future innovation

Join our webinar where you will receive a copy of the report, When business is human, insights drive innovation and learn how the industry is evolving and how your organization may be impacted.

Janelle Estes
Chief Insights Officer

Janelle is an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences.
Michael Mace
VP, Market Strategy

Mike is a 25-year veteran of the tech industry. He held marketing and strategy roles at Apple and Palm, co-founded two startups, and has also consulted for many tech industry companies.
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