How do you adapt your product development process knowing that your customer's behavior and expectations have completely changed over the past year? Integrating their feedback is the first step!

In this webinar, we will highlight the critical areas during the design and development process when you need to reach out to customers, understand needs, test hypotheses, and refine your approach. We'll provide examples as well as practical tips for building customer empathy without delaying your design process.

Join Ram Kishore, Head of PKI Research and Product Development at SixScape, Singapore, and UserTesting’s Customer Experience Consultant, Lija Hogan, as they share practical tips for pulling in customer feedback without delaying the product development process. In this session, you will learn:

  • The critical areas during the product design and development process when you need to reach out to customers
  • How to use customer feedback to understand their needs, test hypotheses, and refine your approach through ongoing feedback
  • Real-life examples of this process
  • Practical tips for pulling in customer feedback without delaying your process

After the presentation, there will be time to ask our experts questions. If you can't make the live webinar but would like to get a recorded copy of the webinar, register now!

Ram Kishore
Head of PKI Research and Product Development
SixScape

Lija Hogan
Customer Experience Consultant
UserTesting

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