In this series, we'll be shining a spotlight on some of our UserTesting Illumi Award distinguished CX luminaries.


Take a break from your day to hear from T. Rowe Price's, Senior Manager, User Experience Research, Harsha Thayi, and UserTesting's Solutions Consultant, Brian Klopp. Harsha will be sharing how his role impacts his organization's customer experience, his methods' and processes for collecting and sharing customer feedback and insights, and the importance of having the customers' perspective in the work that he does.

Harsha Thayi
Senior Manager, User Experience Research
T. Rowe Price

Harsha Thayi is currently leading the UX Research function at T. Rowe Price, a leading investment management firm. With 15+ years of experience in User Experience, he has recently transitioned from leading UX Design to the first UX Researcher responsible for building a UX Research practice. In addition to helping product and marketing teams with research needs, he is focused on democratizing research and helping stakeholders develop deep empathy for our clients. He was recently recognized with UserTesting’s Distinguished Luminary award for 2020.
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