In this series, we'll be shining a spotlight on some of our UserTesting Illumi Award distinguished CX luminaries.

In our first episode, Senior UX Designer, Bo Kaier at NBC Universal, with be joining UserTesting's Solution Consultant, Brian Klopp to discuss how Bo's role impacts his company's customer experience, processes for collecting and sharing customer insights, and the importance of having the customers' perspective in the work that he does.

Bo Kaier
Senior UX Designer
NBC Universal

Bo Kaier is a Los Angeles based digital professional with a background in the entertainment industry. He currently operates as a UX/UI Design Manager at NBCUniveral. Bo is passionate about pairing targeted data with research best practices to eliminate bias and ensure user empathy.
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