In this series, we'll be shining a spotlight on some of our UserTesting Illumi Award distinguished CX luminaries.

In this episode, join Sara Lerner, Senior Program Manager, Customer Research at Microsoft, and Horyun Song, UX Researcher at Microsoft, in a fireside chat with UserTesting Solutions Consultant, Josh Camire. Sara and Horyun will be discussing how their roles impact Microsoft's customer experience, methods' and processes for collecting and sharing customer feedback and insights, and the importance of having the customers' perspective in the work that they do.

Sara Lerner
Senior Program Manager, Customer Research

Horyun Song
UX Researcher

Josh Camire
Solutions Consultant

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