Before setting your research and customer experience (CX) strategy for 2022 in stone, let’s take a look back at the trends that got you here and where you’re planning to go.

Join UserTesting’s Customer Experience Consultant, Lija Hogan, to learn how customer-obsessed organizations are planning their initiatives in 2022 and asking themselves the hard questions like did we accomplish what we wanted to last year, and is there something new that we need to focus on?

In this 30-minute webinar, Lija will discuss topics like:

  • The ongoing effect of the pandemic on research
  • Prioritizing in a constantly shifting space
  • Tailoring conversational experiences for customers
  • Ramping up inclusive research and design projects
  • Holistic experience monitoring and measurement

This webinar is for researchers, designers, product managers, marketers, and any professional looking to make a meaningful impact on their customer experience in 2022.

Lija Hogan
Customer Experience Consultant
UserTesting

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