UX designers aren’t meant to be experts at other people’s problems, but it’s their job to design solutions that address them. Learn how design practitioners from TaxSlayer and AAA have implemented designer-led customer feedback programs that have changed the way they deliver world-class design solutions.

In this webinar, we’ll uncover:

  • The value of customer feedback and how it should inform your design
  • How to get buy-in from your manager and other internal stakeholders
  • How to collect customer feedback and when you should do it

Moderated by UserTesting's Senior Solutions Consultant, Amanda Woods.

James Lane
UX Manager
AAA Club Alliance

Greg Thomas
Director of User Experience Design
TaxSlayer.com

Jesse Nichols
Senior UX Designer
TaxSlayer.com


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