European professionals across industries are now starting to use the word ‘empathy’ more and more in their design, product, and research processes. But why?


In today’s competitive landscape, it is the businesses that are providing exceptional customer experiences that are winning customers hearts and money. Register for this webinar to find out why ‘customer empathy’ is the key driver in delivering those next-level experiences.

Join this webinar to learn;

  • What empathy means in a business context
  • Why customer empathy is crucial for your product to deliver an exceptional customer experience
  • The ROI of customer empathy and how this can drive business growth
  • What resources you need to build empathy into your processes and across your organisation.

Louis Granger
Solutions Consulting Lead, EMEA
UserTesting

Amy Kelly
Director of Marketing, EMEA
UserTesting

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