In this webinar, the authors of UserTesting’s inaugural Empathy Experience Index (EXi) Report, Principal Solutions Consultant, Landon Barnes, and Senior Solutions Consultant, Anthony Rogalski, will outline best practices among the multichannel retail organizations they examined in the report, and why empathy is critical for building customer loyalty and strengthening the bottom line.

You’ll learn:

  • Why digital touchpoints need to be humanized
  • How focusing on existing customers leads to faster ROI
  • Why customer empathy spans business units
Landon Barnes
Principal Solutions Consultant
UserTesting

Landon is a Principal Solutions Consultant for UserTesting and a Certified Customer Experience Professional )CCXP). Prior to UserTesting, he worked on the Customer Experience Solutions team at Forrester Research where he consulted for organizations on CX best practices and strategies.
Anthony Rogalski
Senior Solutions Consultant
UserTesting

Anthony is a Senior Solutions Consultant for UserTesting. Prior to UserTesting, he worked as a Customer Experience Analyst, and Sales Engineer at at Foresee where he consulted organizations on CX best practices and strategies, specializing in the Financial Services industry.
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