A Coffee Break With European CX Leaders

UserTesting's EMEA team will be hosting live weekly interviews with CX influencers and leaders from some of the fastest growing and innovative European businesses.

You will learn how in today’s rapidly changing environment, these companies are adapting and scaling their research, consumer insights and product development at speed.

Hear from Senior CX and UX professionals leading on research, product and design. They will be sharing exclusive advice, hacks and insights.

This webinar series will be held every Thursday morning, British Summer Time. If you're unable to attend each episode live, you can still register to receive the recording. Please note each episode is 30 minutes long and we will open up for live Q&A for the last 10 minutes.

Register for the series and join us for a weekly coffee break. 


WEBINAR CALENDAR


May 21st : 10am (BST) 

SKYSCANNER
Oli Mival
Head of User Research

Dr Oli Mival is a highly experienced UX professional bridging the gap between academic theory and research to industry practice and implementation. A masters in psychology and a PhD in computer science has led to an approach, a specific philosophy for the successful implementation of technology to enhance and augment people's activities, not to get in the way as can so often be the case. Put simply, it's people first, technology second.

Join us for a quick coffee break and get your shot of CX for the day!


May 28th : 10am (BST) 

SMALL IMPROVEMENTS
Arielle Kilroy
VP of Product 

Arielle Kilroy leads the Product team at Berlin based Small Improvements, which focuses on helping employees grow through ongoing performance management. 
Recently Arielle wrote a guest blog for us on why now is the perfect time to be innovating. Join us on May 28th to find out more, and in the meantime you can read her article here


May 11th : 10am (BST)

WORLD REMIT 
Hayley Camille Morgan
Head of User Research

Hayley is a Behavioural Scientist leading the research team at WorldRemit, the fintech creating faster, easier and lower cost money transfers. Hayley has a background in the field of Psychology, her areas of expertise include cognitive science, behavioural design and data sciences. She focuses on humanising the digital experience through customer understanding across all business levels, fuelling positive transformations with long lasting impact. Her passion for the craft stems from designing and building products within the digital space, and applying scientific rigour to the process. 


PREVIOUS EPISODES:


DELIVEROO
& TRANSFERWISE - 
April 9


Stephanie McNee, Senior Manager of Consumer Experience at Deliveroo and Danielle Macdonald, Head of Design Research at TransferWise joined us for a virtual coffee to share their perceptions on remote research in the days of COVID19, tips and hacks they've learned throughout their research careers, and some crucial advice for anyone that may be moving from face-to-face to remote customer research for the very first time. 

Watch the recording here

YOUR.MD - April 16
Justin Berkovi
Chief Product Officer

In the words of Justin Berkovi, ‘in an ideal product environment, you would always be launching to market, testing, building and learning’. This exclusive interview is with Your.MD, the health app that is on a mission to help a billion people find health through self-care, shares C-level insights and advice. Learn how they drive a test and learn culture at Your.MD and ensure customers are always at the heart of product innovation. 

Watch the recording here


FREELETICS - April 23
Nata Suu
Product design

Natalia Suarez, better known as Natasuu, has been working on Interface design for more than 9 years and has developed projects for Lufthansa, Sony Music, and other large brands. Three years ago she started at Freeletics, one of the fastest-growing sports and lifestyle companies in the world, as part of the user experience team. Hear Natalia's tips and tricks for fast customer feedback and use cases on how they implement UserTesting at crucial review stages during their product designs. 

Watch the recording here


REVOLUT - April 30
Domenico De Fano
Senior Product Owner

Domenico De Fano oversees the cards and mobile products at Revolut. Before joining Revolut, Domenico built innovative products as an engineer and UX designer and also founded a carpooling startup. In this episode we discussed how Revolut's values drive their agility and speed in product build and how they prioritise customer research throughout each stage of the product development process. 

Watch the recording here


THE STARS GROUP - May 7
Daryn Hobden
Head of UX Architecture

Daryn is a Nielson Norman group UX Certified and award-winning User Experience Architect, with over 20 years of experience as a User Centred Designer. He has won a Webby Award and was also nominated for a Bafta for work he produced for a government-led initiative. He now heads up the UX Architecture team at The Stars Group, a global leader in the online, mobile gaming and interactive entertainment industries, which offers products such as PokerStars, FOX Bet and Sky Bet. Watch the webinar to hear how good UX can positively impact revenue and how best to communicate the ROI of investment in UX. 

Watch the recording here


ADRIAN SWINSCOE - May 14
CX thought-leader, author and advisor

Adrian is a best-selling author, Forbes contributor, CX thought-leader, blogger, podcaster and advisor. Adrian has been growing and developing customer-focused businesses for over 25 years. He has written books on service and experience, including ‘How to wow’ and ‘Punk CX’. His passion is helping create, develop and grow businesses that take care of their customers in the best way possible.

In this episode we did a rapid fire Q&A - 15 questions on all things CX. 

Do you know what 'CX = f(EX + WX)' means? Watch this episode to find out. 

Watch the recording here

SPEAKER NAME
JOB TITLE
COMPANY

SHORT BIO ON SPEAKER
Michael Mace
VP, Market Strategy
COMPANY

Mike is a 25-year veteran of the tech industry. He held marketing and strategy roles at Apple and Palm, co-founded two startups, and has also consulted for many tech industry companies.
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Register for the series