Design Thinking, Lean UX, Agile — the frameworks vary, but the key to success across all is to integrate customer empathy into the process and decision-making.

In this webinar, we will highlight the critical areas during the design and development process when you need to reach out to customers, understand needs, test hypotheses, and refine your approach. We'll provide examples as well as practical tips for building customer empathy without delaying your design process.

Louis Granger
EMEA Solutions Consulting Lead
UserTesting

Louis Granger heads up the Solutions Consulting team in EMEA for UserTesting. Louis works with CX professionals across all verticals, helping them bring their Customer Experience initiatives to life through UserTesting.
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