In Part Seven, episode three of the Espresso Webinar Series, Director of EMEA Marketing, Amy Kelly, welcomes Sandra Thompson, Founder of The Ei Evolution.

In this webinar, we discuss the key psychological principles and emotional intelligence that designers should consider when building an effective online experience, particularly within a buying experience.

Sandra Thompson
Founder of The Ei Evolution

Sandra is an emotional intelligence coach (the first Goleman Emotional Intelligence coach in the UK) and the founder of the Ei Evolution, a consultancy focusing on customer experience and employee experience. With clients from retail, sport, health, tourism and e-commerce sectors (a premier football club in the UK through to a hospital in the Middle East!)

She’s also an educator. Sandra leads the online Applied Customer Experience and Emotional Intelligence course twice a year and hosts annual learning events like the Ei Evolution Summit featuring distinguished scientists; Dr. Lisa Feldman Barrett (neuroscientist) and Dr. Daniel Goleman (psychologist) too!

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