In Part 3, episode eight of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Ruth D’Arcy-Daniel, a UX Researcher in the Oil and Gas Industry.
During this episode, we learn how to push the boundaries of unmoderated testing.
Ruth has over 10 years’ experience as a UX researcher, having side-stepped from designing and delivering bespoke IT training. She has a master’s degree in Human-Centred Systems and has put that to good use in her work with agencies and direct clients of all sizes, across a diverse range of industries including finance, government, retail, and charity.
Ruth currently lives in Scotland and has a remote role with Shell. Previously, she has worked as a UX Researcher with Scottish Widows, Barclays, Lloyds Pharmacy, Department for Transport, Cancer Research, and Citizens Advice, frequently conducting remote research.
Having witnessed countless users battling with software, websites, and apps, Ruth understands first-hand the negative effect and impact of failing to conduct comprehensive user research and using the findings to improve the user experience.
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