In part 3, episode nine of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Katherine Vaughan, Senior User Researcher at Monzo.

During this episode, we learn best practices for how to get the most out of your remote customer interviews during lockdown.

Katherine Vaughan
Senior User Researcher
Monzo

Katherine Vaughan is a Senior User Researcher at Monzo, leading user research in Business Banking. Before joining Monzo, Katherine led user research teams at Citizens Advice and M&S.

She believes strongly in fair and inclusive access to digital services for all. Learning from other industries such as anthropology and therapy, she looks for better ways to deliver empathetic, inclusive, and impactful research - especially now so much of our communication is remote.

Alongside this work Katherine mentors people facing difficulties with addiction, homelessness, and dementia. During the lockdown, she’s helped a number of charities launch remote digital inclusion programmes for isolated service users.
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