In part 3, episode seven of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes James Dodkins, the UK’s #1 CX Influencer.


Not only is James a CX Influencer, but an international keynote speaker, #1 Best Selling Author, and host of Amazon Prime’s ‘This Week In CX’. During this episode, James will transform how you think about CX, including mention of concepts and frameworks that you can bring into your organisations.

James Dodkins
CX Influencer
Rockstar CX

James used to be a real-life, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energise, empower and inspire his clients and their teams as a 'Customer Experience Rockstar'. James helps companies understand and improve their customer experience and company culture. His mission is to help fill the world with as many customer experience rockstars as possible.
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