In part 3, episode ten of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Melanie Hambarsoomian, Head of Design and Research at smava GmbH.

During this episode, we learn how to extend empathy for customers to the stakeholders while speaking their language to communicate effectively.

Melanie Hambarsoomian
Head of Design and Research
smava GmbH

Melanie has been leading Design and Research at smava GmbH, a leading loan portal in Germany, and has previously held positions at Ansarada, MOO, and Telegraph UK. Melanie believes in design collaboration, leadership agnostic of title, empathy, and the importance of being a business designer. She also likes to ‘geek out’ about interaction design, lean UX, research, innovation, and product.
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