In episode two of The Espresso Webinar Series our Director of EMEA Marketing, Amy Kelly, is joined by UserTesting’s CEO, Andy MacMillan.

During this episode, we discuss why customer empathy is one of the most crucial drivers of post-COVID for survival and success, and how you can ignite customer empathy in your own organisation.

Andy MacMillan

Andy brings 20 years of enterprise SaaS experience to UserTesting. As a former Product Executive at Oracle and Salesforce, Andy witnessed the critical role that customer-centricity plays in creating great experiences. By helping companies become more customer-centric, he has grown multiple enterprise SaaS businesses to hundreds of millions of dollars. Andy joined UserTesting as CEO two years ago with a focus to achieve high growth and customer empathy. Andy is an alumnus of The University of Edinburgh, where he achieved his MBA in Corporate Strategy and Finance in 2003 after he graduated in 1999 from Michigan State University.
Michael Mace
VP, Market Strategy

Mike is a 25-year veteran of the tech industry. He held marketing and strategy roles at Apple and Palm, co-founded two startups, and has also consulted for many tech industry companies.
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