In the latest COVID-19 tracking study, VP of Market Strategy, Michael Mace, discusses how US consumer behavior has changed, and what we might expect post-pandemic. Maintaining empathy with consumers is key—let it inform the experiences you create for customers who are navigating this newest version of normal.

Plus, we’ll discuss the changing work patterns that affect us all with Parker Sorensen, Senior Conversion Testing Manager at Western Governors University.

In this session, we’ll cover topics like:

  • When do consumers expect to resume their previous lifestyles?
  • What are consumers the most anxious to do first?
  • Which activities are consumers still frightened of, and how is that changing?

Additionally, we’ll explore the pandemic’s impending legacy from the pressures people feel to changes to the way we all work. Join us to better understand where your customers are coming from, prepare for changing expectations, and deliver more value where it matters most.

Michael Mace
VP, Market Strategy
UserTesting

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