UserTesting’s Chief Insights Officer, Janelle Estes, will discuss the results of a recent study that UserTesting conducted. We explored 11 of the top CX leading companies to learn how elite brands are rewriting the CX playbook and setting the stage for even better, more connected, and loyal customer relationships.

In this webinar, you'll learn about the five key differentiators that set world-class companies apart, including:

  • Stellar employee experience
  • Excellent in-person experiences
  • Seamless omnichannel experiences
  • Personalized, high-touch experiences
  • Connecting with customers through emotional design

Register now and start learning what you can do to set your company apart, and raise the bar for great CX.

Janelle Estes
Chief Insights Officer

Janelle is an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences.
Michael Mace
VP, Market Strategy

Mike is a 25-year veteran of the tech industry. He held marketing and strategy roles at Apple and Palm, co-founded two startups, and has also consulted for many tech industry companies.
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