UserTesting’s Chief Insights Officer, Janelle Estes, discussed the results of a recent study that UserTesting conducted. We explored 11 of the top CX leading companies to learn how elite brands are rewriting the CX playbook and setting the stage for even better, more connected, and loyal customer relationships.

In this webinar, you'll learn about the five key differentiators that set world-class companies apart, including:

  • Stellar employee experience
  • Excellent in-person experiences
  • Seamless omnichannel experiences
  • Personalized, high-touch experiences
  • Connecting with customers through emotional design

Watch now and start learning what you can do to set your company apart, and raise the bar for great CX.

Janelle Estes
Chief Insights Officer
UserTesting

Janelle is an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences.
Janelle Estes
Chief Insights Officer
UserTesting

Janelle is an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences.
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