Making authentic connections with customers matters now more than ever as we continue to understand and adapt to the new normal together. Learn how to connect business goals, customer insights, and outcomes to ensure that your team makes the right decisions.
Lija Hogan
Customer Experience Consultant
UserTesting

Lija is a Customer experience consultant at UserTesting. When she's not helping UserTesting customers understand the wide variety of topic areas they can cover using the platform, she teaches a usability research methods class to undergraduates at the University of Michigan - Ann Arbor.
Michael Mace
VP, Market Strategy
UserTesting

Mike is a 25-year veteran of the tech industry. He held marketing and strategy roles at Apple and Palm, co-founded two startups, and has also consulted for many tech industry companies.
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