As a UX researcher, you understand the power of research. But, how do you wield that power to have the maximum impact on your organization? One way is to hone your skills continually. From discovering and bringing issues to the attention of others to reimagining solutions that actually solve problems, a researcher’s work is never done.

Join us each Friday to cap off your work week with a bit of UX insight. We’ll go over strategies for scaling findings and maximizing the value of your research. Unable to join? Sign up anyway, and we’ll email you a recording each week.

Series topics include:


  • July 2nd: Human insight repositories: what to consider before you take the dive

Does it feel like your hard-earned insights are forgotten once a project is complete? As researchers, we work tirelessly to collect unique human insights, only to feel frustrated that our valuable discoveries get trapped in deliverables with limited distribution.

Many firms are looking to collect, aggregate, tag, and store their most valuable insights into a central, searchable repository meant to ensure an ongoing value from their research efforts. While research insight repositories offer a solution, how do you know if it’s a good fit for your company? In this track, we’ll cover what you need to know about insight repositories.

With Jeffrey Easton, Former VP, User Experience Research & Metrics, Goldman Sachs and Alex Duffield, Survey Scientist, Goldman Sachs





    Past Episodes

    • June 18: Harnessing customer emotion, a cross-functional CX initiative

    In this session, researchers at The Home Depot go over why they started down the path of harnessing customer emotion. They discuss what’s involved when bringing feelings into user research and share a breakthrough technique that maps the full spectrum of an experience back to your digital products. Learn to create more meaningful experiences using customer emotion.

    With Kristina Bosland, MSHFID Senior UX Manager, The Home Depot and Ki Arnould, Senior UX Researcher, The Home Depot

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    • June 25th: Continuous discovery in situ: better than being a fly on the wall

    Customer needs are constantly changing, and it requires researchers to monitor their customers continually. Not only that, but researchers now have to efficiently communicate findings to cross-functional teams and different lines of business to make sure there’s access to results while they’re still helpful and relevant. How do you uncover changing insights to determine the best ways to respond quickly and accurately?

    In this track, the Head of UX Research at Capital One, Mandy Drew, discusses how and why they use a continuous discovery model to find opportunities and gaps that inspire meaningful experiences and improve lives.

    With Mandy Drew, Head of UX Research, CreditWise at Capital One



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