Only 42% of survey respondents report that they feel like their bank treats them as more than just the value of their accounts.

Digital banking has increased at an unprecedented rate due to the pandemic. While financial services brands recognise the importance of digital, there’s still work to do for UK banks to prioritise building consistently great empathy-driven experiences across all digital channels, especially as it is now easier than ever for UK banking customers to switch financial providers.

Discover why banks need to adapt, evolve, and transform their digital empathy-driven interactions to maximise customer loyalty with UserTesting’s Anthony Rogalski, Solutions Consulting Manager and Landon Barnes, Principal Solutions Consultant on Wednesday, March 9th.

In this webinar we will cover;

  • The findings, recommendations, and outcomes of the UK Banking Empathy Experience Index (EXi) report and how to implement these insights into your customer experience.
  • How each digital and non-digital channel works together to drive empathy with your customers and transform your customer loyalty.
  • Where traditional banks and fintechs should be focusing their solutions to deliver best-in-class empathy-driven experiences.


Anthony Rogalski
Solutions Consulting Manager
UserTesting

Anthony is a Senior Solutions Consultant for UserTesting. Prior to UserTesting, he worked as a Customer Experience Analyst, and Sales Engineer at at Foresee where he consulted organizations on CX best practices and strategies, specializing in the Financial Services industry.
Landon Barnes
Principal Solutions Consultant
UserTesting

Landon is a Principal Solutions Consultant for UserTesting and a Certified Customer Experience Professional )CCXP). Prior to UserTesting, he worked on the Customer Experience Solutions team at Forrester Research where he consulted for organizations on CX best practices and strategies.
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