Learn which UK FinServ brands ranked top for empathy-driven experiences and why


UserTesting’s UK Banking Empathy Experience Index (EXi) report explains why empathy is the key to building loyalty and shares how traditional banks and fintechs can build empathy-driven experiences to maximise their customer loyalty. 

Join UserTesting’s Anthony Rogalski, Solutions Consulting Manager and Landon Barnes, Principal Solutions Consultant to hear how financial services organisations can rebuild customer empathy and provide better experiences.

In this webinar we will explain;

  • How to humanise the digital experience by taking the best from non-digital interactions and bringing them into the digital journey.
  • How to build empathy-driven experiences, by focusing on creating positive emotional experiences for customers.
  • The future of banking; understanding why the customers prefer a combination of traditional bank and fintech offerings.
Anthony Rogalski
Solutions Consulting Manager
UserTesting

Anthony is a Senior Solutions Consultant for UserTesting. Prior to UserTesting, he worked as a Customer Experience Analyst, and Sales Engineer at at Foresee where he consulted organizations on CX best practices and strategies, specializing in the Financial Services industry.
Landon Barnes
Principal Solutions Consultant
UserTesting

Landon is a Principal Solutions Consultant for UserTesting and a Certified Customer Experience Professional )CCXP). Prior to UserTesting, he worked on the Customer Experience Solutions team at Forrester Research where he consulted for organizations on CX best practices and strategies.
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