Insights on 2017 CX Trends and 2018 Predictions
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About this On-Demand Webinar

In this webinar, Stephen Fleming-Prot, Senior UX Researcher reviews some of the CX trends we saw in 2017 and how they can inform your 2018 research plans. Steve will discuss how different organizational teams are discovering more research options, working better together, and leveraging cutting-edge technologies to make customer experiences better than ever.

You'll learn:

  • How to apply a range of research techniques to get the human insights you need
  • How more devices means more customer touch points, which means more research is needed
  • How human insights are a critical consideration when integrating AI into design

Your panelists for this webinar are...

Stephen Fleming-Prot
Sr. UX Research Consultant
UserTesting



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