The Banking Mobile CX Index: Insights to improve the mobile banking experience
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About this On-Demand Webinar

Banking customers are a special kind of customer—ones who’ve entrusted banks with their livelihood, their security, and their future. It’s not surprising that simply making them happy isn’t enough to drive loyalty.

In this webinar, Mike Mace, VP of Product Insights and Tamara Weinstein, Banking CX Index Lead present the findings from UserTesting’s competitive benchmarking study conducted with the top three largest U.S. banks: Bank of America, JPMorgan Chase and Wells Fargo.

You'll learn:

  • How the top three largest U.S. banks measured up against each other
  • Which task was the most frustrating for banking customers
  • What factors contribute to loyalty in the minds of banking customers

Your panelists for this webinar are...

Tamara Weinstein
Banking CX Index Lead
UserTesting
Mike Mace
VP of Product Insights
UserTesting

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