How Human Insights focused organizations become CX leaders

About this On-Demand Webinar

In this webinar, guest speaker Forrester Analyst Kelly Price, and UserTesting VP of Strategic Services Janelle Estes will discuss why customer understanding driven by Human Insights is the foundation of great customer experience (CX). 

To become a CX leader, it is vital to cultivate customer empathy and push more human insights to all edges of your organization. Join us to find out more about various trends in the industry today and key recommendations to facilitate your CX transformation.

You'll learn:

  • Forrester’s six core concepts that make or break CX leaders 
  • Where some go wrong, shortcomings of typical approaches 
  • How to transform into a human-insights led organization
  • Real-world success stories from CX leaders

Your panelists for this webinar are...

Kelly Price
Forrester Analyst
Janelle Estes
VP of Strategic Services

2nd Floor, 654 Mission Street San Francisco, CA 94105
(between 2nd and 3rd Streets)

Watch Now On Demand

(Monday-Friday, 8:30am-9pm PST)