In the first episode of The Business is Human Webinar Series, we were joined by Devin Harold, Senior Manager of UX Research at Verizon in conversation with Landon Barnes, Senior Solutions Consultant at UserTesting.

In this weekly series we meet thought leaders in a variety of roles and industries with one thing in a common - a passion for CX. These customer experience experts give us a glimpse into their working reality–and how they put the customer first to drive business impact.

Devin Harold
Senior Manager of UX Research at Verizon

Devin Harold is a Senior Manager of UX Research at Verizon, leading all user research for Plans & Loyalty products and managing a rapid research program to support insights at scale. He builds deep empathy for customers through a variety of user research methods in order to inform and improve the experiences of Verizon's products and services
Landon Barnes
Senior Solutions Consultant
UserTesting

Landon is a Senior Solutions Consultant for UserTesting. Prior to UserTesting, he worked on the Customer Experience Solutions team at Forrester Research where he consulted for organizations on CX best practices and strategies.
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