In this webinar, UserTesting’s Chief Insights Officer, Janelle Estes and VP of Market Strategy, Michael Mace, provided strategies and techniques to guide you through your 2020 CX planning.

With executives focused now more than ever on empowering their teams to connect with and build empathy for their customers, this webinar will give you actionable tactics to help you expand your methods and approaches for gathering, analyzing, and acting on customer insights, whether you’re a team of one or part of a cross-functional company-wide initiative.

You’ll learn:

  • What are the most promising new CX best practices
  • Which hot topics in CX are hype, and which ones will have a lasting impact on your business
  • Real-world examples from CX-innovating companies.
Janelle Estes
Chief Insights Officer

Janelle is an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences.
Michael Mace
VP, Market Strategy

Mike is a 25-year veteran of the tech industry. He held marketing and strategy roles at Apple and Palm, co-founded two startups, and has also consulted for many tech industry companies.
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