In this webinar, UserTesting’s Chief Insights Officer, Janelle Estes and VP of Market Strategy, Michael Mace, provided strategies and techniques to guide you through your 2020 CX planning.
With executives focused now more than ever on empowering their teams to connect with and build empathy for their customers, this webinar will give you actionable tactics to help you expand your methods and approaches for gathering, analyzing, and acting on customer insights, whether you’re a team of one or part of a cross-functional company-wide initiative.
You’ll learn:
- What are the most promising new CX best practices
- Which hot topics in CX are hype, and which ones will have a lasting impact on your business
- Real-world examples from CX-innovating companies.


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