As consumers become more and more comfortable digitally sharing their personal information, accessing medical advice or information via an app may soon become the new normal.
To gauge consumers’ satisfaction with the experience of getting a medical diagnosis via a healthcare chatbot, assess the effectiveness of information provided and track consumer sentiments toward using these types of apps in the future, UserTesting ran a competitive benchmarking study of five healthcare chatbot apps: Ada, Mediktor, Your.MD, Symptomate, and HeathTap.
Download Healthcare chatbot diagnosis: will consumers trust them with their health? to find out how consumer healthcare needs and habits are evolving, and how the healthcare industry can better meet their needs.
You’ll learn how:
- Chatbot apps still need to earn consumer trust
- Chatbot apps do a poor job of handling complex conditions
- Basic usability issues detracted from the experience