Everyone in your organization can benefit from connecting with your customers, regardless of their role. In this series, UserTesting will feature stories from customers who’ve effectively scaled human insight across their organizations. We’ll share actionable insights on how teams are connecting with customers to quickly develop experiences they’ll love.

In the first installment of the series, we’ll sit down with Devin Harold, UX Research Manager at Verizon, to learn how his team gets up close and personal with customers through Live Conversation interviews to better understand their needs and how they really interact with Verizon products and services.

In this webinar you’ll learn:

  • How customer interviews can inform design decisions
  • How to get fast, qualitative insight through customer interviews
  • Why it’s important to get concepts and ideas in front of customers before designing anything
Devin Harold
UX Research Manager

Michael Mace
VP, Market Strategy

Mike is a 25-year veteran of the tech industry. He held marketing and strategy roles at Apple and Palm, co-founded two startups, and has also consulted for many tech industry companies.
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