In this webinar, join Chief Insights Officer Janelle Estes and VP Market Strategy, Michael Mace as they break down the key findings in this year's CX Industry Report. Janelle and Michael will dive into:

  • How teams are struggling to meet the high demand for insights
  • Why seemingly CX-mature organizations are still facing challenges when it comes to gathering regular customer feedback
  • How customer experience is both a challenge and a solution for many executives
Janelle Estes
Chief Insights Officer
UserTesting

Michael Mace
VP, Market Strategy
UserTesting

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