In our sixth episode of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, joins advisor, best-selling author, CX thought-leader and influencer, Adrian Swinscoe.
In this special influencer episode, we discuss all things CX in a rapid-fire Q&A.
Adrian Swinscoe
Advisor, best-selling author, CX thought-leader and influencer
Adrian Swinscoe is a best-selling author, Forbes contributor, CX thought-leader, blogger, podcaster and advisor. Adrian has been growing and developing customer-focused businesses for over 25 years. He has written three books on service and experience. The first is out of print and no longer available. But, the two most recent ones are and they are titled ‘How to wow’ and ‘Punk CX’. His passion is helping create, develop and grow businesses that take care of their customers in the best way possible.
Danielle Macdonald
Head of Design Research
TransferWise
Danielle recently joined TransferWise as Head of Design Research. Previously she was Head of UX Research at Receipt Bank, managing a great team of researchers and defining UX research best practice. Leading in this space meant influencing strategy and organisational priorities to provide diverse user bases with intuitive, satisfying, delightful experiences.
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