In part 3, episode five of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Andrew Dykes, Design Lead at Tesco Bank.

During this episode, we learn all about how Tesco Bank’s design team conducts lean research and incorporates customer insights at all key design stages.

Andrew Dykes
Design Lead
Tesco Bank

Over the last 15 years he’s been crafting experiences using human centred design, with a passion for using empathy to create opportunities for innovation. Recently he’s been working on evolving a lean research programme to regularly connect the business with customers, building empathy and developing the research capability of his team.
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