A Coffee Break With European CX Leaders

Join the UserTesting EMEA team for Part Two of The Espresso Webinar series and meet European CX and UX Leaders, from some of the fastest growing and innovative businesses.

You will learn how in today’s rapidly changing environment, these companies are adapting and scaling their research, consumer insights and product development at speed.

Hear exclusive advice, hacks, and insights from Senior Research, Product, and Design professionals from a range of industries.

If you're unable to attend each episode live, you can still register to receive the recording. Please note each episode is 30 minutes long and we will have a live Q&A for the last 10 minutes.


WEBINAR CALENDAR


July 16th: 10 am (BST)

FINAL EPISODE

USERTESTING:

For the last 14 weeks we've been meeting top European CX leaders from some of the most innovative organisations, including Skyscanner, Deliveroo, Culture Trip and Trainline.

This week, we have one more BONUS episode for those of you that are unfamiliar with UserTesting. We are hosting a private tour of the UserTesting platform! You've heard from many of our amazing customers on how they are incorporating the UserTesting platform into their research, product and design processes, now it's your turn to see what it's all about. 

Register to join us LIVE, this Thursday at 10am (BST) and meet Louis Granger, our European Solutions Consulting Lead. After the demo, we will have 10 minutes dedicated to all of your questions.




PREVIOUS EPISODES


SMALL IMPROVEMENTS - May 28

Arielle Kilroy, VP of Product

During this episode, Arielle discusses how to keep your customers at the forefront of your decision making while developing a product, the ROI for research tools and how to prioritise short-term product thinking and long-term innovation thinking.

Watch it On-Demand here.


USERTESTING - June 4

Andy MacMillan, CEO

During this episode, Andy discussed why customer empathy is one of the most crucial drivers of post-covid survival and success, and how you can ignite customer empathy in your own organisation. 

Watch it On-Demand here.


WORLDREMIT - June 11

Hayley Camille Morgan, Head of User Research

During this episode, Hayley discussed how to apply empathy to research methods and building empathy into early stages of development, including participant recruitment.

Watch it On-Demand here.


CULTURE TRIP - June 18

Anne Stevens, Director of UX Research

During this episode, Anne discussed the effectiveness of agile research and top tips for enabling non-researchers to conduct their own research.

Watch it On-Demand here.


TRAINLINE - June 25

Michelle Bejian Lotia, Head of User Research

Michelle Lotia leads the product and consumer research team at Trainline, the one-stop-shop that brings together train routes, fares and journey times across the UK and Europe. Michelle joined us on this episode of The Espresso Webinar Series to tell us about her recent findings of consumer behaviour in the travel industry, her best tips for engaging research at a company wide level and how she uses the UserTesting platform in her research methods. 

Watch it On-Demand here.


DOMINO'S - July 2

Nicola Lush, Lead UI-UX Designer

Get your morning shot of CX with UI-UX design lead at Dominos, Nicola Lush, based in the UK. We will be diving into the How Tos when it comes to solving UX-UI design problems, with pragmatic solutions and advice. 

Watch it On-Demand here.


TALKTALK - July 9

Eleonora Costamagna, UX Researcher

and

Samuel Alvito, UX Researcher

Get your morning shot of CX with Talk Talk. A UK top telecommunications company on a mission to bring simple, affordable, reliable and fair connectivity to everyone. We will be joined by two of Talk Talk’s UX Researchers to discuss best practices and top tips in the UX industry.  

Watch it On-Demand here.



PART ONE EPISODES


DELIVEROO & TRANSFERWISE - April 9
Watch the recording here.


YOUR.MD - April 16
Justin Berkovi, Chief Product Officer

Watch the recording here.


FREELETICS - April 23
Nata Suu, Product design
Watch the recording here.



REVOLUT - April 30
Domenico De Fano, Senior Product Owner
Watch the recording here.


THE STARS GROUP - May 7
Daryn Hobden, Head of UX Architecture
Watch the recording here.


ADRIAN SWINSCOE - May 14
CX thought-leader, author and advisor
Watch the recording here.


SKYSCANNER - May 21
Oli Mival, Head of User Research

Watch the recording here.


SPEAKER NAME
JOB TITLE
COMPANY

SHORT BIO ON SPEAKER
Michael Mace
VP, Market Strategy
COMPANY

Mike is a 25-year veteran of the tech industry. He held marketing and strategy roles at Apple and Palm, co-founded two startups, and has also consulted for many tech industry companies.
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Register for the series