In this webinar, guest speaker Forrester Analyst Kelly Price, and UserTesting VP of Strategic Services Janelle Estes will discuss why customer understanding driven by Human Insights is the foundation of great customer experience (CX).
To become a CX leader, it is vital to cultivate customer empathy and push more human insights to all edges of your organization. Join us to find out more about various trends in the industry today and key recommendations to facilitate your CX transformation.
- Forrester’s six core concepts that make or break CX leaders
- Where some go wrong, shortcomings of typical approaches
- How to transform into a human-insights led organization
- Real-world success stories from CX leaders