Customer experiences are increasingly complicated with multiple channels, touch points, contexts, and moving parts all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? In this webinar you will learn emerging practices at the intersection of design strategy, design research, and service design that help organizations create products and services that deliver sustainable value.
Patrick Quattlebaum (PQ) is the co-founder and Chief Customer Officer at Harmonic Design. He’s passionate about bringing creativity and humanity to problem-solving. He is also the co-author of Orchestrating Experiences: Collaborative Design for Complexity. Joining Patrick, we have UserTesting’s own Director of Strategic Research Services, Lija Hogan.